Contact us
If something has happened because of your prescription, the fastest route is to report it through your account — it goes straight into our case system.
Already have a case with us?
Sign in and use the secure messages on your case. Everything stays with your case file, so whoever is working on it sees it straight away.
Sign inWe read every message and reply as soon as we can. Urgent cases come first, so we don't promise a fixed reply time.
Registered office
Unit 2 Leavesden Lodge, 1a Leavesden Road, Watford, England, WD24 5FR
Patient Protect Ltd, company number 16827548. Post is not monitored daily — please email for anything time-sensitive.
Patient Protect is not an emergency service. If you are in immediate danger, call 999. If you need urgent medical advice, contact NHS 111 or your prescribing clinic.